Just log into yourAetna websitefor detailed information about this covered benefit, including eligibility and medical necessity requirements. You can also call your Aetna Service Advocate at 1-866-267-1091, Monday through Friday, 8 a.m. to 6 p.m. your local time.
Services from the below tele-dentistry orthodontia providers are discounted for eligible dependents under the age of 24 who are enrolled in Aetna’s PPO Dental Plan* ONLY:
These providers deliver aligners for straightening teeth without having to visit a dentist’s office. You can use an at-home impression kit, obtain a treatment plan, and aligners are mailed directly to your home.**
*These providers DO NOT participate under the DMO plan.
**Please Note: NYP members over age 24 will have access to discounted rates when paying direct for their tele-dentistry services for these providers. Although they will not receive reimbursement for the services from the plan they will receive a discount compared to the average cost of Invisalign services with an onsite orthodontist.
SmileDirect Update: SmileDirect has announced it has shutdown effective 12/09/2023. Smile Direct Club’s official statement to those in the middle of a treatment with them is to consult a dentist for further guidance.
Aetna advises members who were affected by this shutdown to check on their lifetime orthodontic maximum limits and available balance that could be used for future treatment.
Aetna is working on resolution for members who have not received their aligners that were purchased with the eligible Aetna discount.
Please note: Aetna members of any one of the Medical, Dental or Vision plans listed above, can enjoy a 10 percent discount from specific CVS oral care products. An exclusive member website features more than 50 CVS oral health products. Members can access the site from the Oral Care Discount page of the Aetna secure member website and enter the promo code AETNA10 at checkout. The products will be refreshed on an ongoing basis. The additional 10% off may also be applied to sale items.
Need help? Please call your Aetna Service Advocate at 1-866-267-1091.
Monday through Friday, 8 a.m. to 6 p.m. your local time.